1. What's your return policy?

For returns and refunds, please refer to our Return and Refund Policy page for detailed information on how to process returns and exchanges.

2. Why are the shipping costs so high? :(

Shipping costs can vary depending on the shipping provider and the items ordered. Unfortunately, we don't have control over this, as shipping is calculated per item by our third-party print provider. If you order multiple items, you may notice higher shipping costs because you're charged individually for each item's shipping.

We understand that shipping costs can be a bummer, and we feel the same way. We don't mark up or profit from shipping in any way. It's simply a pass-through cost calculated by our print provider. As we grow, we hope to find ways to make shipping more cost-effective for you. In the meantime, we occasionally offer discount codes and special promotions to help offset these costs and make our awesome merch accessible to everyone!

3. Do I need to pay customs duties and import taxes on my order?

Depending on your location and local customs regulations, you may have customs duties and import taxes applied to your order. These fees are determined by the customs authorities of your country and are not within our control. We find they can be very inconsistent with some customers never being charged these fees. As an international seller, Monsta Corp Merch Shop is not responsible for any customs duties or import taxes incurred on your purchase. Please be aware that these charges are separate from the product and shipping costs and must be settled by the recipient directly with their local customs office or authorities. If you have questions or concerns about customs duties or import taxes, we recommend contacting your local customs office for guidance on the applicable fees and procedures.

4. How long will it take to receive my order?

The shipping times may vary based on your location and the items you've ordered. Typically, you can expect your order to arrive within 7-14 business days. Please note that some specialty items may take longer. You'll be kept up to date via e-mail on the progress of your order including shipping notifications.

5. Do you ship internationally?

Yes, we do! We offer international shipping to many countries around the world. Shipping costs and delivery times may vary depending on your location.

6. What payment methods do you accept?

As a web3 company first and foremost, we've integrated Crypto payments as the primary payment method for merch. This helps us (and you!) avoid unnecessary fees often passed down to merchants from credit card companies. We may offer these additional card payment methods in the future.

7. Can I track my order?

Absolutely! Once your order is processed and shipped, you'll receive a tracking number via email. You can use this tracking number to monitor your order's progress and estimated delivery date.

8. How can I contact customer support?

Our support team is here to assist you. You can reach out to us via email. We strive to respond to inquiries promptly, typically within 48 hours. You can find our e-mail address at the bottom of the page in the footer.

9. Are your products ethically sourced and eco-friendly?

Some of our items may be certified eco-friendly. Keep an eye out for specific mention in the product listing.

10. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please utilize the feedback e-mail you'll receive following delivery of your order. Within this email you'll have the option to request a replacement via our print providers support team.