At Monsta Corp, we are committed to ensuring your satisfaction with our products. While we do not directly handle returns, exchanges, or refunds, we have partnered with a trusted third-party print provider, to handle these processes efficiently. Please review the following policy for information on returns, exchanges, and refunds.

1. Returns and Exchanges

All sales are final. Exchanges or replacements for damaged or poor quality prints are facilitated through our third-party print provider. Monsta Corp does not directly process returns or exchanges. If you receive a product that is faulty or poorly produced, you may request a free replacement within 30 days of delivery.

2. Timeframe for Requesting Replacements

You have up to 30 days from the date of delivery to request a replacement for a faulty or poorly produced product.

3. Merchandise Condition

To be eligible for a replacement, the merchandise must be new and unused.

4. Request Process

To initiate a replacement request, you can follow these steps:

- Wait for the email confirmation you'll receive after your order has been delivered.
- In the email, you will have the opportunity to rate your order.
- If you encounter any issues with your order, you can report them at that time.

Alternatively, you can contact us at [email protected] to request a replacement. Please note that contacting us directly may result in longer processing times.

5. Return Shipping Costs

Customers are responsible for any return shipping costs. However, it's important to note that in most cases, faulty items do not need to be returned to be eligible for a replacement.

6. Refund Process

All sales are final.

7. Warranties and Guarantees

Any applicable manufacturer and print supplier warranties will apply to our products.

8. Contact Us

If you have any questions or require assistance related to returns or replacements, please contact us via email.

By using the Monsta Corp online store at https://monstacorp.shop, you agree to abide by the following terms and conditions:

1. Compliance: You agree to comply with all applicable laws and regulations when using our website and purchasing our products.

2. Accuracy: You are responsible for providing accurate information when placing orders, including your name, mailing address, and payment details.

3. Account Security: If you create an account on our website, you are responsible for maintaining the security of your account login information and password.

4. Prohibited Activities: You may not use our website for any unlawful or prohibited purpose, including but not limited to spamming, hacking, or distributing harmful content.

5. Intellectual Property: All content and materials on our website, including but not limited to text, graphics, logos, images, and product designs, are protected by intellectual property laws and are the property of Monsta Corp. You may not reproduce, distribute, or use these materials without our written consent.

6. Modification: We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without notice.

7. Privacy: Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

8. Links to Third-Party Websites: Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of these external sites.

9. Dispute Resolution: Any disputes arising from the use of our website or services will be resolved in accordance with the laws of the jurisdiction of Canada.

10. Changes to Terms: We reserve the right to update or change these Terms of Use at any time. You are encouraged to review this section periodically for any modifications.

By using our website and services, you agree to these Terms of Use. If you do not agree with these terms, please refrain from using our website.